The United States, like any country, is not perfect. As a nation, we have our own ugly history of wars, political scandals, and bad political decisions in general. As people, we have been called fat and ignorant. But this is true of all countries around the world, and it is arguably more productive to focus on what strengths we have as a people. First, we are world leaders in entertainment. The entire globe is focused in on Hollywood and the massive blockbusters that they release around the world. But we are more than just entertainers, as well. We have a long history of entrepreneurship and enterprising business. We are friendly, and some of the most educated individuals in the world. One thing that tourists say they love over and over again about the United States is our customer service. They cannot understand how friendly and helpful the staff is in restaurants or at the post office. As Americans we sometimes complain that we never have peace and quiet in a shop, but the customer service of the United States is definitely a strength of our culture.
For Dr. Antoine Maurice Roussety, building business on solid customer satisfaction foundations is a no brainer in the current economy. Dr. Maurice Roussety is a financial and marketing expert, as well as an accomplished academic. He has spent decades studying the global economy and this background in academia has helped him in his role as a professional consultant for a number of companies. He has an undergraduate degree in Economics and Accounting from Monash University, a Masters of Business Administration and Masters of Leadership from the University of New England in New South Wales, as well as a Ph.D. in Intellectual Property and Franchise Business Valuation from Griffith University in Queensland.
His focus on customer satisfaction comes from his expertise in the franchising industry. In the current global market, start-ups and new businesses are having to compete in a massive market with competition that has already established themselves in their own markets. Franchises, however, give new business owners a chance to use their company’s goodwill to bring in new clients. Goodwill is essentially the reputation that a parent company in a franchise scheme has. This allows the new business to bring in customers and generate revenue quickly, without ever having to do their own unique advertising.
According to Dr. Maurice Antoine Roussety on Issuu, this is the future of the modern economy and customer service. For more information, visit Dr. Roussety’s website today.